Privacy Policy

This Privacy Policy explains how Bike Fix Hub processes personal data when you use our website, contact us, or arrange bicycle servicing and repairs. It applies to visitors, customers, and other individuals whose information we handle in connection with our workshop operations.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Email contact

info@poetdockjogger.click

Telephone contact

+27 71 612 4069

Postal address

11 Galaxy Avenue, Linbro Business Park Frankenwald, Sandton, 2090

Privacy enquiries

Contact Page

Your Rights

Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited by legal, contractual, or operational requirements.

Available rights depend on the nature of the data and the reason it is held.

How to Make a Request

To make a privacy request, provide enough detail for us to identify the relevant records and understand the request. We will review the request and respond within a reasonable period in line with applicable law and the nature of the information involved.

We may need information to verify identity before acting on a request.

Retention of Data

We retain personal data for the period needed to manage enquiries, bookings, repairs, payments, service records, and legal or accounting obligations. When data is no longer required, we delete it or de-identify it where practical.

Records are kept only for as long as needed for the stated purpose or a legal requirement.

Policy Changes

The updated version will apply from the date it is posted on the website unless a different effective date is stated. We may also take reasonable steps to draw attention to material changes where appropriate.

We may revise this policy when our practices, services, or legal obligations change.

01 · Purpose

How We Use Data

We process personal data to respond to enquiries, schedule and manage bicycle intake, inspect bicycles, prepare quotes, carry out servicing and repairs, record approvals, complete quality checks, arrange collection, process payments, maintain service records, operate and secure the website, and meet legal or accounting obligations. We may also use limited contact details to send service-related reminders where appropriate.

We use personal data only where there is a practical business, operational, or legal reason.

02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or other workshop operations. These parties may process data on our instructions and are expected to use it only for the services they provide.

Operational partners receive only the information needed to perform their role.

03 · Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, lawful requests, court orders, tax obligations, or other regulatory duties. We may also share information to establish, exercise, or defend legal claims.

Legal disclosure is limited to situations where a valid obligation applies.

01Data Collected

Data We Collect

We may collect identifying details, contact information, bicycle service information, appointment details, payment-related records, and communications sent through the website or by other booking methods. We may also process technical data such as device and browser information, log data, and basic usage information when the site is visited.

The categories of data collected depend on how users interact with the workshop and website.

02Collection Sources

Sources of Data

We collect personal data from service inquiries, booking submissions, workshop drop-ins, telephone or email communications, bicycle intake records, inspection and quote processes, payment and collection records, and website interactions. We may also receive limited information from service providers that support site operation, messaging, or payment processing.

Some information is provided directly, while other data is created during service handling or website use.

03Cookie Types

Cookies We Use

We may use session cookies, persistent cookies, and similar technologies for site operation, security, form support, and basic usage measurement. These tools help us remember preferences, maintain site performance, and understand how the website is used.

Cookie use is limited to standard operational and functional purposes.

04Cookie Controls

Cookie Controls

Where cookies are used, you may manage them through your browser settings or similar controls. Blocking certain cookies may affect site functions such as form handling, preference storage, or basic analytics.

Browser settings and device controls can be used to limit or remove cookies.